Shipping, Returns, Warranty
Shipping Policy
Order placed before 4pm EST ship same day M, W, Th, & F. Some orders ship the same hour placed. Check your shipping address before placing orders. Outdate address information when using PayPal is common. Batteries and orders over $150 typically ship UPS ground and small items ship USPS. Tracking numbers are automatically sent when shipping is purchased. If you did not receive a tracking number and we are not responding, chances are the email address provided was incorrect and you should contact us at HOTPAXX@gmail.com
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HOT PAXX services the lower 48 states and Hawaii.
HOT PAXX does not ship batteries outside the continental USA
Return Policy
If you change your mind about a product and it is in new condition, you can return it to HOT PAXX for refund within 60 days of your purchase. 20% restocking fee for kits, and 10% restocking fee for all other items. Buyer pays return shipping.
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Keep your packaging. Batteries, controllers, & motors require the original packaging for returns. If your product has evidence of installation it is not longer new and your refund will be deducted based on received condition. Battery shipping is highly regulated and to comply with requirements you need your original packaging with all the foam. Retaining your original packaging is recommend in case you need to return your battery or if it requires service. Your charge and discharge leads are the biggest risk for short circuit during transport and need to protected as they were when you received your battery. Batteries not returned in original packaging will be charged $50 by HOT PAXX and if the transport company finds improper packaging your shipment will require pick-up even if it is many states away from where you live.
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Please allow up to 10 days for a refunds to post to your account. This is the electronic transaction time.
Warranty
If you believe you have received a defective product contact HOTPAXX@gmail.com
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Controllers are tested by the factory before shipping and can be damaged by incorrect installation or programming and therefore are not covered by warranty.
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HOT PAXX warranties batteries for one year against major defects prohibiting basic function. Warranty does not cover damage due to prolonged short circuit or water damage. Keep your packaging in case return shipping is needed. See return policy for penalties.
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If you have a problem with something we sold you, please tell us about it - we would like the opportunity to make it right and to learn from it.
Battery Restock
Battery restock dates are estimates and subject to change. When dates are firm the time will be added in Easter Standard Time (EST).